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Support

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Need A Little Help?

Having trouble with a specimen? Needing some guidance with assembly instructions? Our friendly Customer Service department is here to help.

 

Telephone Support

(541) 708-6741

Monday - Friday 8:00am - 5:00pm PST

Contact Us

Please fill in your name, email and your message to us and a friendly member of our Customer Service team will be reaching out to you shortly.

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How-To Videos For Just About Everything

Order Support

 

Satisfaction Guarantee

We’re committed to making epic science kits that kids will love! We want you to experience the same excitement we feel every time we discover something new. We’re so sure you’ll love our products that we offer a 100% satisfaction guarantee on everything we make so you can shop with confidence!

Ordering Process

Ordering our products is as simple as clicking on the yellow “Buy on Amazon” button located on each product page. You will be taken directly to Amazon.com where you can log in to your Amazon account and add as many products as you’d like to your cart before completing your order process.

Shipping

We utilize the power of Amazon’s global shipping so you receive your item as soon as possible.  If you are an Amazon Prime member, you can enjoy free 2-day shipping to most domestic locations. If you are not an Amazon Prime member, you can choose from several affordable, fast shipping options.

Returns

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st. Most refunds are fully refunded in 3-5 days after we receive and process your return. You can also create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

To start a return, please navigate to: www.amazon.com/gp/orc/returns/homepage.html when logged into your account.

If you have any concerns regarding Amazon’s ability to refund your return – our customer service team will be happy to support you to make sure you are 100% satisfied.